Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again. But these mad-as-hell customers can be wooed back through skillful, planned service recovery. And, surprisingly, customers who experience world-class Knock Your Socks Off service recovery become your most loyal customers--and are a source of continuing business for years to come. Building on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system. Enlivened by John Bushs witty illustrations, the book explains: * The economics of recovery--what it costs when you lose customers, and how little it can cost to win them back * The processes, policies, and technology a company must have to ensure an effective, real-time recovery system * The managers role in sustaining an outstanding recovery system--through training, coaching, empowering, supporting, inspiring, and rewarding great service providers..
Build a world class business with a clear blueprint to successEntrepreneur: Building Your Business From Start to Success is your guidebook to achieving entrepreneurial success. Whether youre an existing business owner seeking to increase your reach, or a budding entrepreneur ready to take the next step, this book provides invaluable guidance from experts who have made it happen time and time again. A simple step-by-step process will help you translate your ideas into effective business plans, raise the capital needed to start and grow your business, build a winning team and leave the competition behind. Drawing upon their experience founding more than 30 companies, the authors share their entrepreneurial wisdom and reveal the real-world techniques that lead to success.With a pragmatic and personal approach, the authors explore the personal characteristics that are vital to achievement; managing stress, withstanding heavy workloads and coping with potential health concerns are subjects often overlooked in the pursuit of business achievement. Addressing the link between business concerns and personal welfare, the authors offer suggestions on how to most effectively reconcile entrepreneurial drive with personal well-being.Build or revitalise a business with proven methods from two globally-recognized experts in the field Develop an effective business plan to maximise your probability of success Understand funding markets and raise capital necessary to start or grow your businessGrow your business by beating the competition and dominating your market Providing invaluable insight into real-world entrepreneurial methods that work, this book arms current and future business leaders with the skills, knowledge and motivation to create the organization of their dreams..
This award winning series has been specifically designed for babies. A great introduction to books through well-known nursery rhymes and interactive text. Singing songs and rhymes is the perfect way to bond with your baby and share quality time. It also aids language development by introducing them to the natural sounds and patterns of speech. Combining these with actions also stimulates the brain and helps muscle development..
There are lots of people throughout the universe and this petite, unassuming 85 page manifesto of fashion awesomeness will be your step-by-step guide to becoming the worlds next greatest fashion guru, capable of designing, understanding and anticipating and effectively utilizing the worlds next great fashion trends, which is what makes this book so important. Yes it does provide a solid business plan that Brenda Stewart has cultivated over many years of an incredible clothing design career and it does indeed explain in vivid detail how to properly operate and facilitate the growth of a worldwide distributed fashion brand, but it also explains to the reader how to take advantage of and use the design elements of the most current fashion trends and how to integrate them into your own design style, while still making a particular garment uniquely your own as personality of the designer and garment is one of the most crucial elements of modern fashion design. This volume will help you avoid the pitfalls that so many other boutique fashion designers have succumbed to over the years and allow your business to grow and thrive until it is almost absolutely synonymous with the worldwide fashion industry and your garments are displayed on runways from Italy to China.
“Why is it that human beings always tend to focus on the 10 percent of what’s wrong in the world and overlook the 90 percent of what’s great. People Are Good draws our attention back to the fundamental truth that there is much goodness and light in the hearts of so many.” —Mark Traylor, Author of Radicalizing Peace: How Your Good, Small, Faithful Steps Can Change the World It Doesn’t Take Much to Make the World a Better Place In today’s world, it is easy to focus on what is going wrong instead of what is good and going right. Small acts of kindness are really the big things that change our outlook and ultimately change the way we live in the world. People Are Good is a collection of stories that unites us all.